NHTSA Complaint #10171334 — 1996 DODGE STRATUS

ONE OF THE OIL GALLEY PLUGS ON THE 2.4L ENGINE OF OUR DAUGHTER'S 1996 DODGE STRATUS CAME OUT, AND THE CAR SPEWED MOST OF ITS OIL OUT INTO THE ENGINE COMPARTMENT. CHRYSLER HAD A RECALL (#671) ON THESE BACK IN 1995 AS SEVERAL FIRES OCCURRED. OUR VIN FELL WITHIN THE RANGE OF VINS AFFECTED, BUT WE WERE TOLD IT WAS NOT PART OF THE RECALL. THE RECALL ENDED WITH CARS MANUFACTURED OCT. 13, 1995 AND OUR CAR (WE WERE TOLD) WAS MANUFACTURED OCT. 14TH. THE FIX AS OF THAT DATE WAS A CHANGE TO THE CYLINDER HEAD MACHINING AND THE PLUG THICKNESS. OBVIOUSLY, EITHER OUR ENGINE IS ONE FROM BEFORE THE CHANGE WAS FULLY IMPLEMENTED, OR THE CHANGE WAS NOT A CURE ALL, AS THE PLUG ON OURS CAME OUT. THEIR SOLUTION FOR AFFECTED ENGINES WAS A BRACKET THAT BOLTS ON TO RETAIN THE PLUGS, BUT NO ONE AT THE 1-800 NUMBER NOR AT THE DEALERSHIP COULD TELL ME IF IT WOULD FIT OR WORK ON OUR ENGINE WITH THE SUPPOSED MACHINING CHANGES. PARTS AND LABOR WILL LIKELY BE ONLY AROUND $100, BUT THEY WILL NOT COVER THE REPAIR EVEN WITH THE PROXIMITY OF RECALL DATE TO OUR MANUFACTURE DATE, THE FACT THAT OUR CAR HAD THE SAME PROBLEM AS CARS THAT WERE RECALLED, AND THIS BEING A SAFETY ISSUE. HOPE THEY ARE 100% CORRECT THAT OUR CAR SHOULD NOT HAVE BEEN INCLUDED IN THE RECALL, SEEMS LIKE A RISK ON THEIR PART TO NOT COVER THIS. *NM