NHTSA Complaint #757329 — 2002 JAGUAR JAGUAR EQUIPMENT:ELECTRICAL

Complaint Details

ODI Number	757329
Vehicle	2002 JAGUAR JAGUAR
Component	EQUIPMENT:ELECTRICAL
Date Filed	January 28, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NJ

Consumer Description

CAR IS EQUPIPED WITH A TOUCH SREEN PANEL TO CONTROL PHONE, NAVIGATION, RADIO, CLIMATE CONTROL- THE TOUCH PAD DOES NOT OPERATE PROPERLY AND CAN BE DISTRACTING TO DRIVER WHICH MAY CAUSE AND ACCIDENT. THE SYSTEM HAS AN ERROR RATE OF APPROXIMATELY 50-80% . JAQUAR CORPORATE HAS BEEN WORKING WITH ME SINCE AUGUST OF 2001 TO FIX THE SYSTEM. THEY JUST REPLACED THE VEHICHLE WITH A NEW ONE HOWEVER THIS UNIT HAS THE SAME PROBLEM AS DID THE ONE I DROVE FROM THAT THE FACTORY TECHNICIAN HAD. THE PROBLEM IS THE SYSTEM HAS A DESIGN FLAW THAT IS GOING TO GET PEOPLE KILLED. FOR EXAMPLE YOU PRESS THE #1 AND YOU GET THE # 2, SOMETIMES YOU CAN'T HANG UP ON A PHONE CALL WHICH MAKES YOU OPEN THE HANDREST WHERE THE PHONE IS LOCATED TO DISCONNECT FROM THE CALL. THE LIST OF PROBLEMS IS ENDLESS-AND THEY ARE UNABLE TO FIX IT

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