NHTSA Complaint #756125 — 2000 FORD EXCURSION

NOTICED SPLIT IN SIDEWALLS ON ALL 4 TIRES AT APPROX. 21300, WE CHANGED THE WORST OUT TO THE SPARE. WENT TO A FIRESTONE DEALER, WHO DID A COURTESY CHECK AND TOLD US ALL 4 TIRES WERE BAD THIS INCLUDED THE SPARE THAT HAD LESS THAN 300 MILES ON IT. HE SAID IT WAS "ROAD HAZARD" NOT A FACTORY DEFECT AND THAT WE NEEDED TO PURCHASE NEW TIRES. WHEN I SAID I WAS GOING TO PUSUE THIS FARTHER HE TOLD US WE MAY NOT MAKE IT HOME ON THE BACK TIRE (43 MILES) AND THAT WE NEEDED TO CHANGE IT I ASK TO WHAT WE HAD ALREADY TAKEN THE WORST ONE OFF THE TRUCK. I THEN CALLED THE DEALERSHIP I PURCHASED THE TRUCK FROM AND THEY UNDERSTOOD BUT SAID THEY COULD DO NOTHING AND RECOMMENDED I CALL FORD TO OPEN A FOLDER, I CALLED FORD THEY RECORDED THE COMPLAINT AND SAID THEY COULD DO NOTHING. THEY GAVE ME THE FIRESTONE # I THEN CALLED FIRESTONE THEY HAD ME GO GET TWO OPINIONS FROM NON-FIRESTONE DEALERS BOTH SAID TIRE FAILURE, AND WERE TO CONTACT THE FIRESTONE DEALER. WE HAVE NOT HEARD BACK FROM FIRESTONE.*AK (TIRESIZE: 265 75 R16)