NHTSA Complaint #755643 — 1999 FORD WINDSTAR

VEHICLE FAILED TO START 11 TIMES. EACH TIME THE DEALERSHIP INDICATED THE CAR WAS "FIXED;" HOWEVER, WITHIN WEEKS THE SAME PROBLEM OCCURED AGAIN. THE DEALERSHIP ONLY CONTACTED THE FORD MANUFACTURING COMPANY TO REQUEST ASSISTANCE IN ASCERTAINING THE NATURE OF THE PROBLEM AND SUBSEQUENT RECOMMENDATIONS FOR CORRECTING THE PROBLEM AFTER LEGAL REPRESENTATION WAS OBTAINED. A COMPREHENSIVE DIAGNOSTIC WORK-UP WAS COMPLETED WHICH REVEALED NO INFORMATION RELATIVE TO THE ORIGIN OF THE PROBLEM. AS A RESULT, WE WERE INFORMED WE COULD, MOST LIKELY, CONTINUE TO EXPRERIENCE THE SAME TYPE OF PROBLEM WITH THE VEHICLE AS LONG AS WE OWNED IT. DESPITE THE ONGOING DIFFICULTY WE HAVE EXPERIENCED WITH THIS VEHICLE OVER THE COURSE OF THE PAST YEAR, THE DEALERSHIP HAS REFUSED TO WORK TOWARD A RESOLUTION IN THIS ISSUE BY REFUSING TO EITHER REIMBURSE US FOR THE COST OF THE AUTOMIBLE MINUS WEAR AND TEAR OR PAY THE DIFFERENCE BETWEEN THE PRESENT VALUE OF THE VEHICLE AND ANOTHER VEHICLE FOR WHICH OUR AUTOMOBILE COULD BE TRADED. *AK