NHTSA Complaint #754727 — 1996 GMC JIMMY

HAD TO REPLACE ALL 4 BALL JOINTS ND ACCORDING TO SHOP THAT FIXED IT THIS IS A COMMON PROBLEM WITH JIMMYS LIKE MINE. DEALER SAID THERE WERE NO RECALLS ON MINE BUT I CHECKED ON LINE MYSELF AND OTHER 1996 JIMMYS HAD BEEN RECALLED BUT THEY DIDN'T INCLUDE MY VIN #. WHEN TRYING TO GET INFORMATION FROM GMC AS TO WHY THEY SAID IT COULD BE DUE TO WHERE THE VEHICLE WAS MADE OR THAT THE BALL JOINTS USED COULD BE FROM A DIFFERENT MANUFACTURE. THEY REFUSED TO GIVE OUT THAT INFO. SAYING IT WAS CONFIDENTIAL. I TRIED GOING THROUGHT THE BBB AND WHEN GMC GOT THE COMPLAINT A LADY CALLED AND SAID BBB WOULD NOT HELP ME AND THAT THERE ISN'T A COURT IN THE COUNTRY THAT COULD GET THE INFO. ON WHERE VEHICLE WAS PRODUCED OR WHAT BALL JOINTS WERE USED ON MINE. SINCE MINE IS DRIVEN BY MY WIFE, HAS NEVER BEEN OFF ROAD OR ABUSED, THAT THE BALL JOINTS WORE OUT BEFORE THE TIRES, AND THAT GMC HAS RECALLED SIMILAR VEHICLES LEADS ME TO BELIEVE MINE WERE DEFECTIVE ALSO! I HAVE ALL THE CORRESPONDANCE VIA EMAIL WITH GMC IF YOU WOULD LIKE A COPY. THANKS AND PLEASE ADVISE HOW TO PROCEED. BEN SHOWN FEELLING HELPLESS AGAINST GMC. *AK