NHTSA Complaint #754192 — 2000 DODGE DURANGO

THERE WAS NO WARNING, OIL PRESSURE LIGHT JUST CAME ON AND WE LOST PRESSURE. THEN THERE WAS A KNOCKING NOISE UNDER THE HOOD. WE HAD IT TOWED TO HERB GORDON DODGE, WHICH SAID THE ENGINE WAS A TOTAL LOSS. I HAD TO DRIVE IT HOMEAND THE ENGINE LIGHT CAME ON. I CALLED FITZGERALD TO SEE IF I WAS COVERED UNDER WARRANTY. THEY SAID BRING IT IN, SO I HAD IT TOWED TO THE DEALER. THEY SAID THE WARRRANTY WOULDN'T COVER IT BECAUSE I COULD NOT PRODUCE 15 MAINTENANCE RECEIPTS. I HAD A FULL SERVICE ENGINE FLUSH AT 32,727 MILES. THEY DID NOT CARE, BUT SAID THEY COULD GIVE ME A NEW ENGINE AT $6000 OR A PATCHUP AT $4200. THE SERVICE MANAGER ALSO OFFERED TO PUT ME IN CONTACT WITH A COMPANY THAT WILL FINANCE ENGINES.*AK