NHTSA Complaint #753682 — 1999 VOLKSWAGEN PASSAT

SUSPENSION:FRONT:CONTROL ARM:UPPER ARM issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	753682
Vehicle	1999 VOLKSWAGEN PASSAT
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
Date of Incident	July 15, 2001
Date Filed	November 1, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	DC

Consumer Description

TWICE, WITH LESS THAN 50,000 MILES ON MY 1999 PASSAT, BOTH UPPER CONTROL ARMS HAVE FAILED. I HAVE SPOKEN TO NUMEROUS AUDI A4 AND VW PASSAT OWNERS WHO HAVE EXPERIENCED THE SAME FAILURES. THE COST TO REPAIR THE CONTROL ARMS IS IN EXCESS OF $1200 AND VW HAS DONE NOTHING TO REMEDY THIS PROBLEM. THE DEALERSHIPS HAVE BEEN ABSOLUTELY PITIFUL TO DEAL WITH AND HAVE NO REASONABLE EXPLANATIONS AS TO WHY THESE PARTS ARE FAILING. PLEASE DO SOMETHING ABOUT THIS. IN A CAR THAT COSTS OVER $25,000 THIS IS UNACCEPTABLE.

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