NHTSA Complaint #751486 — 2001 DODGE RAM 2500 STEERING:GEAR BOX (OTHER THAN RACK AND PINION)

Complaint Details

ODI Number	751486
Vehicle	2001 DODGE RAM 2500
Component	STEERING:GEAR BOX (OTHER THAN RACK AND PINION)
Date of Incident	August 31, 2001
Date Filed	September 10, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	SC

Consumer Description

RIGHT AFTER PURCHASING THIS TRUCK THE DEALER REPLACED THE STEERING GEAR DUE TO EXCESSIVE CENTER POSITION PLAY. THE REPLACEMENT FELT BETTER, BUT HAD THE SAME PROBLEM AFTER 200 TO 300 MILES. UPON RETURNING TO THE DEALER AGAIN, I WAS TOLD THAT THERE IS NOTHING WRONG AFTER THEY TEST DROVE THE TRUCK. THE STEERING GEAR HAS A COMPLETE LACK OF PRELOAD TORQUE AND OVER-CENTER TORQUE AND DOES NOT MEET THE SPECIFICATIONS IN THE SERVICE MANUAL. THE DEALER DID NOT CHECK THIS, BUT I DID AFTER MY SECOND VISIT. I HAVE LOW CONFIDENCE IN THE DEALERSHIP'S SERVICE DEPARTMENT TO RESOLVE THIS ISSUE.

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