NHTSA Complaint #10131751 — 2001 DODGE RAM 2500

I HAVE A 2001 DODGE 2500 CUMMINS DIESEL 4X4 THAT I TAKE IMMACULATE CARE OF, AND HAVE THE SERVICE RECORDS TO PROVE IT. I BACKED OUT OF MY PARKING SPACE THIS WEEK WHEN ALL OF A SUDDEN I REALIZE I HAVE NO STEERING. I LOOKED UNDER MY TRUCK AT THE STEERING LINKAGE TO SEE WHAT WAS GOING ON AND THE STEERING GEAR BOX HAD BROKEN OFF THE FRAME. THE BOLTS THAT HOLD IT ON HAD BOTH SHEERED OFF AND CRACKED THE MOUNTING BRACKET ON THE GEAR BOX AS WELL. MY FAMILY AND I ARE LUCKY TO BE ALIVE. I CONTACTED LITHIA MOTORS AND TOLD THEM MY SITUATION AND SHE INSISTED THAT I HAVE IT TOWED TO THEM BEFORE ANY WARRANTY WOULD BE CONSIDERED. I TOWED IT OUT THERE. I SHOWED THE SERVICE MANAGER BECKY BRINKA ONE OF THE BOLTS THAT SHEERED OFF (THE OTHER IS STILL STUCK IN THE FRAME). WHEN I SHOWED HER THE BOLT, SHE SAID SHE WOULD NEED THE BOLT FOR HER DIAGNOSIS. I TOLD HER THAT SHE COULD LOOK AT IT BUT I WAS GOING TO KEEP THE BOLT IN MY POSSESSION. SHE IMMEDIATELY BECAME RUDE AND UNHELPFUL. THE MECHANIC WENT OUT TO LOOK AT MY TRUCK AND CAME BACK IN WITH THE DIAGNOSIS THAT THE BOLTS HAD SHEERED OFF. THE SERVICE MANAGER THEN CONTACTED THE DISTRICT MANAGER ABOUT THE SITUATION. SHE CALLED ME BACK TO INFORM ME THAT IT WAS MY FAULT. I MUST NOT SERVICE THE VEHICLE VERY WELL. AT THIS TIME I POINTED OUT THAT SHE HAS MY SERVICE RECORDS ON FILE FOR THE LAST 4 YEARS AND TO SHOW ME WHERE I HAD MISSED ANYTHING. SHE THEN TELLS ME THAT THE DISTRICT MANAGER SAID THAT I WOULD HAVE HEARD A CLUNKING NOISE FOR A LONG TIME BEFORE THIS HAPPENED. SO, I'M TOWING OUT OF THEIR FACILITY. I'LL HAVE SOMEONE ELSE FIX IT. MEANWHILE DODGE GETS AWAY WITH MURDER AND ISN'T HELD RESPONSIBLE FOR THEIR SAFETY ISSUES. HOW CAN SOMEONE LIKE ME FIGHT DODGE? I CAN'T GET ANYWHERE AT THEIR CUSTOMER SERVICE PHONE#, AND THEY ARE NOT GOING TO GIVE ME THE PHONE# OF THE DISTRICT MANAGER. WHAT DO YOU HAVE TO DO? TAKE THEM TO COURT? I DON'T HAVE TIME FOR THAT AND THEY KNOW THIS. THEY FIGURE I'LL JUST GO AWAY. *NM