NHTSA Complaint #749124 — 1997 CHRYSLER CIRRUS

I HAVE TAKEN THIS CAR TO THE DEALER RIGHT BEFORE THE 36K WARRANTY WAS EXPIRED COMPLAINING OF A SWEAK COMING FROM THE DRIVER FRONT LEFT. THEY TOLD ME THERE WAS NOTHING WRONG AND THAT IF IT GET WORSE TO BRING IT BACK EVEN AFTER THE WARRANTY EXPIRES. I HAVE SINCE RELOCATED AND THE PROBLEM HAS GOTTEN SIGNIFICANTLY WORSE, THE DEALER I LISTED ON THE PRIOR PAGE WILL NOT DO ANYTHING ABOUT IT UNTIL I TALK TO CHRYSLER BECAUSE THE WARRANTY IS EXPIRED. HOWEVER, THE CUSTOMER SERVICE NUMBER FOR CHRYSLER IS BUSY ALL DAY LONG EVERYDAY AND IS IMPOSSIBLE TO GET THROUGH TO SOMEONE. THE NUMBER I HAVE BEEN DIALING IS 1-800-992-1997 AND I HAVE CALLED AT ALL DIFFERENT TIMES DURING THE DAY ON MULTIPLE OCCASSIONS AND I ALWAYS GET A BUSY TONE, IN THE MEAN TIME MY CAR IS GETTING WORSE AND I DON'T KNOW WHERE TO TURN.... THE PROBLEM IS WITH THE LOWER CONTROL ARM BALL JOINT NOT HOLDING LUBRICATION ACCORDING TO AN INDEPENDENT REPAIR SHOP I TOOK THE VEHICLE TO AFTER MIKE SHEPHERD SUPPOSEDLY LUBED SOMETHING AND THEN ASSURED ME THAT THE PROBLEM WAS RESOLVED WHEN INFACT THEY DIDN'T EVEN LUBE ANYTHING CLOSE TO THE PROBLEM ACCORDING TO THIS OTHER REPAIR SHOP. CAN YOU OFFER ME ANY HELP?? POSSIBLY ANOTHER NUMBER TO GET THROUGH TO CHRYSLER??*AK