NHTSA Complaint #748886 — 1998 FORD EXPEDITION ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	748886
Vehicle	1998 FORD EXPEDITION
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	July 17, 2001
Date Filed	July 25, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

WE PURCHASED A BRAND NEW 1998 FORD EXPEDITION IN NOVEMBER OF 1997. THE CAR CAME STANDARD WITH A 3 YEAR "BUMPER-TO-BUMBER" WARRENTY. OUR 3 YEAR WARRANTY EXPIRED IN NOVEMBER OF 2000. ON JULY 19, 2001, WE EXPERIENCED A MECHANICAL PROBLEM WITH OUR VEHICLE AND HAD IT TOWED TO THEODORE ROBINS-FORD IN COSTA MESA, CA. THEY,THEODORE ROBINS INFORMED US THAT ONE OF THE ENGINES CYLINDERS WAS NOT WORKING. NOW, OUR CAR IS A LITTLE LESS THAN 4 YEARS OLD AND HAS ONLY 21,000 MILES ON IT. THEODORE ROBINS-FORD IS REFUSING TO FIX THE CAR FREE OF CHARGE. THE TOTAL COST OF REPAIRS IS ABOUT $1900. THEODORE ROBINS-FORD MAINTAINS THE POINT-OF-VIEW THAT THE WARRENTY HAS EXPIRED. THEY ARE WILLING TO CHARGE US $495 THAT WOULD EXTEND OUR WARRENTY FROM NOVEMBER OF 2000 UNTIL NOVEMBER OF 2002. THIS $495 AMOUNT WILL COVER THE COST OF FIXING THE CAR.*AK

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