NHTSA Complaint #748820 — 1995 JEEP CHEROKEE

I HAVE A 1995 CHEROKEE 4X4 "SPORT" MODEL... I'VE MANAGED TO BREAK AT LEAST 4 SETS OF MOTOR MOUNT BOLTS SINCE I BOUGHT (NEW) THE VEHICLE... I'M NOT SAYING THAT THE VEHICLE IS A LEMON, BUT THE MOTOR MOUNT BOLTS DO HAVE A CERTAIN CITRUS FLAVOR TO THEM... UP UNTIL THE MOST RECENT INCIDENT, CHRYSLER HAS BEEN COVERING THEM AS A WARANTY REPAIR, SO IT HAS JUST BEEN INCONVENIENT AND I HAVE BEEN WILLING TO LIVE WITH THEIR DESIGN DEFECT... THIS TIME, THEY SAY THAT SINCE I HAD OVER 40K MILES ON THE LAST SET OF BOLTS, THEN THEY WOULD NOT COVER THEM... DON'T KNOW HOW MANY MILES I'VE BEEN DRIVING WITH THEM BROKEN SINCE THE CENTER ONE WAS STILL IN THERE, SO THE ENGINE DID NOT DROP DOWN LIKE IT NORMALLY DOES AFTER THE BOLTS SHEAR OFF... I ONLY NOTICED IT THIS TIME WHEN I DISCOVERED THAT THE RADIATOR IS LEAKING... I'M LOOKING AT A $800-900 REPAIR FOR BOTH ITEMS... WHEN THIS LAST OCCURRED, I CALLED THE CHRYSLER SERVICE LINE AND STARTED UP A "CARE" ISSUE WITH THEM, GIVING THEM ALL THE INFORMATION THAT I HAD ON THE PROBLEM... THEY DIDN'T SEEM ALL THAT CONCERNED WITH FINDING THE CAUSE OF THE PROBLEM AND SINCE IT HAD BEEN LESS THAN 12 MONTHS / 12,000 MILES SINCE THE LAST MOTOR MOUNT BOLT REPLACEMENT, THEY WOULD COVER IT AS A WARRANTY REPAIR... I SUSPECT THAT CHRYSLER BELIEVES THAT IT IS CHEAPER TO JUST KEEP REPAIRING THE SYMPTOMS INSTEAD OF DETERMINING THE ACTUAL PROBLEM... UNFORTUNATELY, THIS TIME, THEY ARE MAKING ME PAY FOR THEIR DESIGN DEFECT. *AK