NHTSA Complaint #748652 — 2000 DODGE DURANGO POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	748652
Vehicle	2000 DODGE DURANGO
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	July 15, 2001
Date Filed	July 23, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IL

Consumer Description

PULLED INTO GARAGE AND CAR WOULD NOT GO INTO PARK, REVERSE, DRIVE, ETC. - DIGITAL GAUGE ON THE DASH SHOWED THAT THE CAR WAS IN GEAR 1. THE CAR FELT LIKE IT WAS IN PARK ALTHOUGH WE HAD A DIFFICULT TIME TURNING THE CAR OFF SINCE GEARS WOULD NOT WORK PROPERLY. EVEN THOUGH THE CAR WAS IN PARK, IT WAS ABLE TO BE ROCKED BACK AND FORTH AS IF IT WAS IN NEUTRAL.WE HAD IT TOWED AWAY ON A FLATBED TO THE DEALER SINCE WE WERE NOT ABLE TO DRIVE IT. WE WERE TOLD THAT A PART SNAPPED IN THE STEERING COLUMN. WE'VE COMPLAINED TO DEALER ON TWO SEPARATE OCCASIONS (MILEAGE 5963 AND 14120) ABOUT THE PROBLEMS IN THE STEERING COLUMN PORTION OF THE VEHICLE - THE SERVICE DEPARTMENT COULDN'T DUPLICATE THE PROBLEM, AND TOLD US NOT TO WORRY ABOUT IT... IT MAKES ME WONDER WHAT WOULD HAVE HAPPENED IF I WAS DRIVING (WITH MY TWO SMALL CHILDREN) WHEN THIS PART SNAPPED??*AK

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