NHTSA Complaint #748632 — 1999 FORD EXPLORER

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE issue reported to NHTSA

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Complaint Details

ODI Number	748632
Vehicle	1999 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	February 1, 2001
Date Filed	July 23, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IL

Consumer Description

THE EXPLORER MAKES A RATTLING/MARBLING NOISE COMING FROM THE BOTTOM OF THE ENGINE. JOE COTTON FORD INFORMED ME THAT FORD MOTOR CO. STATES THAT THE WAY TO DEAL WITH THIS PROBLEM IS TO REMOVE THE CARBON IN THE ENGINE AND DRIVE THE VEHICLE WITH REPEATED CYCLES OF RUNNING THE ENGINE OVER 3,000RPM'S. REPEATED TREATMENT OF THE ENGINE WITH CARBON CLEANERS BY THE FORD DEALER AND DRIVING THE AUTO OVER 3,000RPMS HAS NOT ELIMINATED THE PROBLEM. IN FACT THE RATTLING IS GETTING LOUDER. I HAVE CHECKED THE NHTSA WEB SITE AND HAVE FOUND MANY OTHER COMPLAINTS BY OTHER 1999 FORD EXPLORER OWNERS ON THE SAME ISSUE. THIS PROBLEM SEEMS TO BE A SYSTEMIC PROBLEM WITH THIS VEHICLE AND ENGINE. FORD REFUSES TO FIX THE PROBLEM.*AK

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