NHTSA Complaint #747601 — 2000 FORD FOCUS

1ST LUG BOLT FAILURE OCCURED FOLLOWING A FLAT TIRE ON RIGHT REAR. CHANGED TIRE FOLLOWING OWNER'S MANUAL AND THE LUG BOLT SHEARED OFF IN THE WHEEL. DEALER REPLACED PART & LABOR AT NO CHARGE TO ME. 2ND FAILURE TO LUG BOLT OCCURRED TO LEFT REAR WHILE DRIVING. DEALER REFUSED TO REPLACE SHEARED OFF BOLT AT NO CHARGE TO ME. DEALER STATED THAT WHEN THE TIRES WERE REPLACED AT 12,000 MILES, THAT THE NON-FORD TIRE SERVICER MUST HAVE USED AN INCORRECT TORQUE SPECIFICATION TO REMOVE/REPLACE TIRES. DEALER COULD NOT PROVIDE ME WITH THE TORQUE SPECIFICATION. DEALER DID NOT FIX THIS DEFECT & LET US LEAVE THE DEALERSHIP WITH ONLY 3 LUG BOLTS ON THE LEFT REAR WHEER. THE LUG BOLT ON THE FORD FOCUS ARE DEFECT AND BASED ON THE NUMBER OF OTHER CONSUMERS ON YOUR WEB-SITE EXPERIENCING LUG BOLT FAILURE, THE VEHICLES SHOULD BE RECALLED FOR REPLACEMENT OF THE WHEEL LUG BOLTS.*AK