NHTSA Complaint #746899 — 1998 FORD EXPEDITION POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	746899
Vehicle	1998 FORD EXPEDITION
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	June 13, 2001
Date Filed	June 20, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

WHILE OPERATING THE VEHICLE AT ABOUT 20 MPH, IT DROPED INTO 4 WHEEL LOW RANGE COMPLETELY ON ITS OWN. THE DASH SWITCH WAS STILL IN 2 WHEEL DRIVE. THE TRANSMISSION BEGAN SCREAMING AND GRINDING GEARS AND WOULD NOT COME OUT OF 4 WHEEL LOW. VEHICLE WAS TOWED TO FORD DEALERSHIP WHERE THEY FOUND NOTHING WRONG. AFTER REPORTING THESE NHTSA COMPLAINTS AND SERVICE BULLETINS ABOUT THIS VERY SAME PROBLEM, AND PROVIDING THE SERVICE MANAGER WITH COPIES, THEY SUDDENLY FOUND THE PROBLEM. THEY ARE REPLACING ALL THE COMPONENTS INCLUDING "MODE SWITCH" GEM MODULE, 4X4 SHIFT MOTOR. THEY'LL ALSO CHECK ALL CONNECTIONS, CHANGE ALL FLUIDS INCLUDING TRANSFER CASE AND TRANSMISSION. WE'VE BEEN ASSURED THIS WILL RESOLVE THE SITUATION. WE'LL SUBMIT A FOLLOW-UP REPORT IF PROBLEM RECURS.

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