NHTSA Complaint #745956 — 2001 VOLKSWAGEN JETTA ENGINE AND ENGINE COOLING:ENGINE:GASOLINE

Complaint Details

ODI Number	745956
Vehicle	2001 VOLKSWAGEN JETTA
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	May 25, 2001
Date Filed	May 30, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MA

Consumer Description

CHECK OIL LIGHT CAME ON. AFTER CHECKING DIPSTICK FOUND THAT IT WAS COMPLETELY EMPTY. TOOK CAR NEXT DAY DIRECTLY TO DEALER AND FOUND THEY KNOW OF PROBLEM WITH THE CAR BURNING OIL AND IT WAS "NORMAL FOR THE CAR TO DO THAT UNDER 10,000." CAR WAS SERVICED AT MINUTEMAN VW FOR 5K SERVICE. CAR TAKEN TO SAME LOCATION. THEY SUGGESTED WE PUT OIL IN CAR AND COME BACK TUESDAY. WE DROVE AWAY BUT RETUNED AFTER 10 MINUTES TO GET RENTAL CAR. THE VEHICLE GAVE NO SIGNS ABOUT AN OIL LEAK BEFOREHAND NOR HEAVY SMOKE FROM THE EXHUAST. UNFORTUNATELY, I DID NOT GET A CHANCE TO CHECK THE SPARK PLUGS. IS THERE ANY RECOURSE WE CAN HAVE SINCE THIS DEFECT NO MATTER HOW MANY TIMES WE TAKE IT BACK WILL DEVALUE OUR VEHICLE? PLEASE ADVISE.

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