NHTSA Complaint #745788 — 1997 FORD EXPLORER

THIS VEHICLE HAS A EMMISIONS RELATED TORQUE CONVERTER PROBLEM WHICH MUST BE REPAIRED BY AN AUTHORIZED FORD DEALER. IT EFFECTS THE THE SHIFTING OF THE TRANSMISSION AND THE ENGAGING OF THE TORQUE CONVERTER. THIS PROBLEM WAS REPORTED TO THE DEALER ON AUGUST 17, 1999 WITH 22,941 MILES AND AGAIN ON FEBRUARY 2, 2000 WITH 32,304 MILES. THE DEALER STATED IT WAS A NORMAL CHARACTERISTIC AND SINCE NO TROUBLE LIGHTS COME ON THAT THE FORD DIVISION WOULD NOT BE WILLING TO DO ANYTHING ABOUT THE PROBLEM. THIS IS FORDS PROBLEM NOT MINE I HAVE BEEN DRIVING THIS VEHICLE UNDER MUCH STRESS DAILY AND FORD NEEDS TO OWN UP TO THE PROBLEM AND MAKE THE REPAIR AT THEIR COST NOT MINE. FORD MADE THE FAULTY VEHICLE AND I SHOULD NOT BE LEFT WITH THE EXPENSE OF FIXING THEIR FAULTY EQUIPMENT. LET ME ADD TORRINGTON FORD WILL NOT BE INVOLVED IN THIS NOR WILL THEY TOUCH THIS VEHICLE. THE FORD DEALERSHIP WILL BE OF MY CHOICE AND I WANT A LOANER VEHICLE WHILE THE REPAIR IS BEING MADE. I DON'T CARE IF THEY HAVE TO REPLACE THE TRANSMISSION, TORQUE CONVERTER, FRONT DRIVESHAFT AND THE PINION SEAL. THIS VEHICLE IS FAULTY AND IT WILL NOT BE AT MY EXPENSE. THANK YOU, [XXX] PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).