NHTSA Complaint #731129 — 1997 FORD EXPLORER

I PURCHASED THIS VEHICLE IN NOVEMBER OF 1998. AT THE TIME IT HAD 10,000 MILES ON IT. I NOTICED THE VEHICLE HAD WHAT SEEMED TO BE A SHUTTER OR VIBRATION. I TOOK THE VEHICLE BACK TO THE DEALERSHIP AND THE SERVICE MANAGER DROVE WITH ME FOR MANY MILES. HE STATED THAT THIS WAS A NORMAL CHARACTERISTIC OF THE VEHICLE. EVERYTHING IS A NORMAL CHARACTERISTIC OF THE VEHICLE. I HAVE TAKEN THE VEHICLE TO A CERTIFIED TRANSMISSION REPAIR/REPLACEMENT SHOP AND HAVE FOUND THAT THIS PROBLEM IS ACTUALLY AN EMISSIONS PROBLEM, AND THAT THE COMPUTER NEEDS TO BE FLASHED TO CHANGE THE STRATEGY OF THE TORQUE CONVERTER. I WOULD LIKE THIS ISSUE ADDRESSED AS IT CAUSES MY VEHICLE TO VIBRATE AND AT HIGHWAY SPEEDS THE VEHICLE FEELS VERY UNSAFE.*AK