NHTSA Complaint #743340 — 1998 MERCURY MYSTIQUE

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	743340
Vehicle	1998 MERCURY MYSTIQUE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	March 26, 2001
Date Filed	April 9, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

UNABLE TO FUEL MY 1998 MERCURY MYSTIQUE WITHOUT FREQUENT PUMP SHUT DOWN AND/OR GASOLINE SPILLAGE. THIS PROBLEM BEGAN IN NOVEMBER 2000 AND BECAME PROGRESSIVELY WORSE UNTIL REPAIRS WERE MADE ON MARCH 26, 2001. THE PROBLEM WAS LINKED TO A PRODUCT DEFECT - A STICKING FLAPPER VALVE (TSB 98-15-3). A NEW FLAPPER VALVE WAS INSTALLED AT A COST OF $ 224.26 ($6.07 PARTS & REMAINDER LABOR AND TAX). THE REPLACEMENT OF THE VALVE HAS CORRECTED THE PROBLEM. WHILE IT IS FORTUNATE THAT NO INJURIES OR SIGNIFICANT ENVIRONMENTAL DAMAGE OCCURRED IN THIS INSTANCE BECAUSE OF THE DEFECT, A HIGH POTENTIAL FOR INJURY AND DAMAGE EXISTS.*AK

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