NHTSA Complaint #743311 — 1999 DODGE CARAVAN

ON DEC 8,2000 MY WIFE,FOUR CHILDREN AND MYSELF WERE IN SPRINGFIELD MO, APPROX 80 MILES FROM OUR HOUSE SHOPPING AT THE MALL. WHEN WE FINISHED OUR SHOPPING AND LEFT THE MALL,WE WERE IN CONGESTED TRAFFIC AT APPROX. 30 MPH THE VAN SHUT OFF WITHOUT ANY TYPE OF WARNING OR INDICATION OF A PROBLEM, THE ABILLITY TO PROPERLY STEER THE VAN WAS LOST AND I LUCKILY CAME TO A STOP AT THE RED LIGHT ALMOST HITTING THE VEHICLE IN FRONT OF ME. ON DEC 30 WE WERE ON OUR WAY TO SPRINGFIELD MO, WE PULLED OFF OF THE INTERSTATE TO USE THE RESTROM IN THE MCDONALDS. WHILE PULLING IN THE PARKING AREA THE VAN ONCE AGAIN SHUT OFF WITHOUT ANY TYPE OF WARNING OR INDICATION THAT THERE WAS A PROBLEM. ONCE AGAIN I LOST ALL CONTROLS AND INSTRUMENTATION TO INCLUDE THE LOSS OF PROPER STEERING ABILITY. I ALMOST HIT THE PARKED CAR TO THE RIGHT OF ME. CHRYSLER HAS REFUSED TO REPLACE MY VEHICLE OR TO REFUND THE PURCHASE PRICE, SO HERE I AM WITH A $ 20,000 UNRELIABLE VEHICLE THAT WE ARE AFRAID TO DRIVE. I AM CURRENTLY A SENIOR NON COMMISSIONED OFFICER IN THE U.S. ARMY, I'VE BEEN ON ACTIVE DUTY FOR 18 YEARS, THIS IS NOT AN ATTEMPT TO DEFRAUD CHRYSLER OR AN ATTEMPT TO GET OUT OF A DEBT, THIS IS AN HONEST SITUATION THAT IS HAPPENING TO HONEST, LAW ABIDING, HARD WORKING AMERICANS, WHOM STRONGLY BELIEVE IN OUR COUNTRY AND OUR WAY OF LIFE.*AK