NHTSA Complaint #742549 — 1992 OLDSMOBILE ACHIEVA

ENGINE AND ENGINE COOLING:ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	742549
Vehicle	1992 OLDSMOBILE ACHIEVA
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	March 12, 2001
Date Filed	March 26, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IL

Consumer Description

I TRIED TO START MY CAR TO GO TO WORK ON 3/12/01 AND I IMMEDIATELY NOTICED A PROBLEM. I APPEARED TO WORK FINE THE DAY BEFORE. THE CAR DID START BUT IMMEDIATELY IT STARTED TO POOR SMOKE OUT THE EXAUST PIPE. I ALSO NOTICED THE SMELL OF ANTI-FREEZE. I DROVE IT APPROXIMATELY 1/2 MILE TO MY NORMAL SERVICE STATION WHERE IT WAS DIAGNOSED AS A BLOWN CYLINDER HEAD GASKET. AFTER RECEIVING THIS INFORMATION I CONTACTED THE DEALER WHERE WE PURCHASED THE CAR (REGENCY OLDSMOBILE) AND THEY TOLD ME THE CAR DID NOT MEET THE CRITRIA BECAUSE OF ITS AGE. THEY CONFIRMED THE VIN NUMBER I GAVE THEM HAD THE PROBLEM, BUT MY PROBLEM WAS THAT MY CAR WAS TO OLD. I THEN CALLED OLDSMOBILE CUSTOMER ASSISTANCE OFFICE AT 1-800-442-6537 WHERE THE LADY TOLD ME THAT MY CAR DID NOT QUALIFY FOR ANY REPAIRS BECAUSE THERE ARE NO REPAIRS AGAINST THAT SAME VIN NUMBER THAT THE DEALER TOLD ME WAS. CAN YOU HELP ME?

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