NHTSA Complaint #741007 — 1995 FORD TAURUS

AT 45 MPH VEHICLE LOST POWER FROM TRANSMISSION TO WHEELS. IT SEEMED TO BE SLIPPING, AND THEN IT WOULD GRAB AND THE VEHICLE WOULD LURCH. AT TIMES THERE WAS LITTLE OR NO CONTROL OF THE VEHICLE. SUBSEQUENTLY, THE TRANSMISSION WAS CONSISTENTLY UPSHIFTING LATE AND DOWNSHIFTING EARLY, AND SOMETIMES SLIPPING. ONE REPAIR SHOP COULD NOT DETERMINE WHAT WAS CAUSING THE PROBLEM. GENE EVANS FORD QUICKLY DETERMINED THAT A FAULTY VEHICLE SPEED SENSOR WAS THE CAUSE. (THIS ALSO CAUSED THE CRUISE CONTROL TO BE INOP). THEY REPLACED THE SENSOR AND THE TRANSMISSION AND CRUISE CONTROL HAVE PERFORMED FLAWLESSLY. THE PART COST $36.58. LABOR WAS $305.46. THE TOTAL BILL CAME TO $369.60. I CONSIDER THIS TO BE A SAFETY ISSUE, AND I WOULD LIKE FORD TO REIMBURSE ME FOR THIS COST. 6