NHTSA Complaint #740804 — 1996 DODGE INTREPID

STEERING:RACK AND PINION issue reported to NHTSA

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Complaint Details

ODI Number	740804
Vehicle	1996 DODGE INTREPID
Component	STEERING:RACK AND PINION
Date of Incident	November 30, 2000
Date Filed	February 15, 2001
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

WHEN IT WAS COLD OUT WE HEARD A CHUNK NOISE FROM THE FRONT UNDER THE CAR WHEN THE STEERING WHEEL WAS TURNED IN EITHER DIRECTION . THIS WENT AWAY WHEN IT WARMED UP IN ABOUT 5 MINUTES. WE TOOK I T TO THE DEALER AND HE TOLD US IT WAS THE RACK AND PINION AND IT NEEDED TO BE REPLACED. WE DID NOT BELEIVE THAT THIS WAS AN ITEM THAT SHOULD EVER HAVE TO BE REPLACED ,ESPECAILLY AT $1300, SO WE CONTACTED THE MANUFACTURER AND WE RECEIVED A LETTER TELLING US THEY COULD NOT HELP BECAUSE IT WAS OUT OF WARRANTY. I ASKED A SALESMAN HOW COULD A 4 YEAR OLD CAR HAVE TO HAVE THE RACK AND PINION REPLACED AND HE TOLD ME IT WAS QUITE COMMON.*AK

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