NHTSA Complaint #738613 — 2000 FORD WINDSTAR

SINCE WE BOUGHT THE VEHICLE THE SLIDING DOORS HAVE HAD A MIND OF THEIR OWN. WE HAVE HAD THE VEHICLE IN THE SHOP TWO TIMES FOR THE DOORS OPENING ON THEIR OWN AND THIS WILL BE NUMBER THREE. YOU CAN BE PARKED SOMEWHERE AND COME OUT AND THE DOORS WILL BE OPEN AND THEY WOULD HAVE BEEN LOCKED AND COMPLETELY CLOSED UPON LEAVING THE VEHICLE. THE SENSORS ON THE DOORS ARE ALSO SUPPOSED TO OPEN IF ANYTHING GETS CAUGHT IN THEM. MY SON HAD HIS ARM IN THE WAY AND IT ALL BUT CRUSHED IT BEFORE IT OPENED. CHECKING AROUND THE NET IT SEEMS THAT QUITE A FEW FORD WINDSTAR OWNERS HAVE BEEN HAVING THESE PROBLEMS. I AM ONLY GLAD THAT THEY HAVE NOT OPENED WHILE DRIVING DOWN THE ROAD. OF COURSE WHEN TAKING THE VEHICLE TO THE DEALER THEY CAN NOT FIND ANYTHING WRONG BECAUSE IT WILL NOT DO IT FOR THEM. IF I WERE THE ONLY PERSON HAVING THIS PROBLEM I COULD SEE WHERE IT WOULD TAKE AWHILE TO FIGURE IT OUT. BUT I'M NOT! SOMETHING NEEDS TO BE DONE BY FORD BEFORE SOMEONE GETS HURT OR KILLED. WHEN THE VEHICLE GETS BACK FROM THE DEALER THIS TIME I AM SURE IT WILL FALL UNDER THE LEMON LAW. SUPOSEDLY FORD HAS A CASE NUMBER ASSIGNED AND IS WORKING THE SITUATION. WE HAVEN'T SEEN ANYTHING YET. I AM A MASTER CHIEF IN THE NAVY SEABEES AND AM CURRENTLY DEPLOYED TO KOREA AND IT IS HARD FOR ME TO UNDERSTAND THE LACK OF SUPPORT WE ARE GETTING FROM FORD. I AM GOING TO EXHAUST ALL POSSIBLE AVENUES TO GET THIS PROBLEM RESOLVED, HOPEFULLY FOR MYSELF AND ALL OTHERS THAT ARE HAVING THE PROBLEMS. THANK YOU FOR YOUR TIME AND I HOPE YOU CAN LOOK INTO THIS, WHAT I WOULD CONSIDER TO BE A MAJOR PROBLEM. *AK