NHTSA Complaint #737455 — 1998 FORD EXPLORER

THIS VEHICLE HAS BEEN IN AND OUT OF THE DEALERSHIP FOR SERVICE ISSUES WITH PROBLEMS RELATED TO THE STEERING CAPABILITIES. TECHNICIANS HAVE BLOWN FOAM IN THE A-PILLERS, ADDED SOUND PROOFER, RIVETED THE LEFT FLOOR PAN, AND NOT TO MENTION, AS STATED ON THE SERVICE ORDER, REPOSITIONED THE FLOOR MAT, AS A SOLUTION. THE VEHICLE HAS A BINDING IN STEERING BETWEEN THE STEERING COLUMN AND SOMETHING IN THE LEFT FRONT WHEEL. NO ONE CAN SEEM TO RESOLVE THE PROBLEM. I HAVE ALSO FILED A COMPLAINT WITH THE DISPUTE SETTLEMENT BOARD, AND AT THIS TIME, HAVE HAD NO RESPONSE. THIS PROBLEM HAS ONLY WORSENED, AND I FEEL IT NEEDS SOME ATTENTION BEFORE IT BECOMES A MAJOR LIABILITY FACTOR ON FORD MOTOR COMPANY, THE DEALERSHIP, AND ANY OTHER PARTIES INVOLVED WITH THIS MATTER. WHAT IS THE POINT OF WHERE ENOUGH IS ENOUGH? OR MAYBE I SHOULD GET MY INSURANCE COMPANY INVOLVED ALONG WITH A ATTORNEY. THIS IS THE POINT AT WHICH I'M AT. I NEED SOMEONE TO UNDERSTAND THIS VEHICLE HAS A PROBLEM, BEFORE SOMEONE BECOMES A STATISTIC ON THE ACCOUNT OF ALL OF THE PROBLEMS THAT NO ONE CAN RESOLVE WITH THIS VEHICLE.*AK