NHTSA Complaint #736010 — 1994 DODGE INTREPID

WHILE MY HUSBAND WAS DRIVING DOWN A LOCAL STREET AT APPROX. 25 MPH, THE CAR STARTED MAKING A FUNNY SOUND ALL OF A SUDDEN THEN THE CAR SHUT OFF. WE LATER HAD THE CAR TOWED TO THE DEALERSHIP IN OUR NEIGHBORHOOD WHO INFORMED US THAT THE ENGINE WAS RUINED WITHOUT EVEN LOOKING AT THE CAR. WE ASKED THE DEALERSHIP HOW THIS COULD'VE HAPPENED WHEN WE HAD SCHEDULED OIL CHANGES WITH THEM ON TIME. THE CAR WAS THERE WITH THEM LESS THAN 30 DYAS PRIOR TO THE ENGINE BLOW-OUT. THE DEALERSHIP COULNOT GIVE US AN EXPALANATION OF WHAT CAUSED THE ENGINE T BLOW ON A VEHICLE THAT HAD LESS THAN 70,000 MILES.THERE WAS NO WARNING SUCH AS OIL LEAKS OR SMOKE FROM BURNING OIL EVEN THOUGH WE WERE INFORMED THAT THERE WAS NO OIL IN THE CAR WHEN IT WAS GIVEN TO THEM.NO EXPLANATION GIVEN AS TO WHERE 5 QUARTS OF OIL WENT FROM THE SCHEDULED OIL CHANGE ON 5/8/00 AT THEIR DEALERSHIP. THE TOTAL COST TO US WAS $2165.00 WHICH THE DEALER STATED WAS THE BEST THEY COULD DO FOR US. THEY FELT IT WAS NO FAULT OF THEIR'S AND WE FELT AND STILL DO THAT IT WAS SOMETHING THAT THEY DID OR DIDNOT DO DURING THE OIL CHANGE.*AK