NHTSA Complaint #733629 — 1999 FORD EXPLORER

FROM NEW WE HAVE COMPLAINED ABOUT THE CAR WANDERING AT FREEWAY SPEEDS, IT FEELS LIKE YOU HAVE LIMITED CONTROL OF THE CAR. ALSO THERE IS A VIBRATION ON THE STEERING AS IF THE WHEELS ARE UNBALANCED. THE PROBLEM ACTUALLY GOT WORSE AFTER THE TIRES WHERE REPLACED AS MY CAR WAS ONE OF THE CARS WHICH HAD THE RECALLED FIRESTONE TIRES ON IT. ITS BEEN TO THE DEALER ON 4 OCCASIONS AND THEY CANNOT SOLVE THE PROBLEM, THEY ARE NOW CALLING IN THE FORD ENGINEERS TO TRY AND SOLVE THE PROBLEM. WE HAVE ALSO HAD A SUSPENSION SQUEEK WHICH OCCURS WHEN YOU ARE DRIVING NORMALLY AND ALSO ON BUMPY ROADS.THE CAR HAS BEEN IN 4 TIMES AS WELL AND THE DEALERS HAVE JUST LUBED THE SUSPENSION, THE SQUEEK IS BACK AFTER A DAY OR SO, THE DEALERS ALSO CANNOT SOLVE THE PROBLEM, AND FIND SOME LOVELY EXCUSES AS TO WHY THERE IS A SQUEEK IE AFTER MARKET RUNNING BOARDS. THE FRONT BRAKES HAD A VIBRATION AND THE DEALER FOUND THE ROTORS OUT OF ROUND AND SKIMMED THEM. WHEN I QUERIED WHY THEY DID NOT REPLACE THE ROTORS, I WAS INFORMED IT WAS NORMAL FOR ROTORS TO GO OUT OF ROUND,THIS HAS NEVER HAPPENED ON ANY OF MY OTHER CARS SO I FIND THIS A POOR EXCUSE. THERE HAVE BEEN OTHER PROBLEMS AS WELL WITH THIS CAR AND I FEEL THE DEALERS HAVE HAD ENOUGH ATTEMPTS TO REPAIR THE CAR,AND ITS TIME FOR FORD TO TAKE THIS CAR BACK AND GIVE ME A NEW ONE,OR REFUND ME MY MONEY SO THAT I CAN GO AND PURCHASE SOMETHING ELSE.I BOUGHT A NEW CAR SO THAT I WOULD NOT HAVE TO WORRY ABOUT BRAKE DOWNS ECT AND BECAUSE NEW CARS ARE SUPPOSED TO BE SAFER. THIS IS NOT THE CASE WITH THIS FORD EXPLORER.