NHTSA Complaint #756191 — 1999 FORD EXPLORER

SUSPENSION:FRONT issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	756191
Vehicle	1999 FORD EXPLORER
Component	SUSPENSION:FRONT
Date Filed	January 9, 2002
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

WHEN WE TOOK DELIVERY OF THE 2000 EXPLORER, THE FIRESTONE TIRES WERE INFLATED TO 20PSI. WE DISCOVERED THIS AFTER AN 800 MILE TRIP. WHEN INFLATED TO 30 PSI, THE RIDE IS TERRBLE! WHEN WE COMPLAINED TO THE DEALER ABOUT THE RIDE ON THE NEXT SERVICE TRIP, THEY GAVE US PAPER WORK STATING THE TIRE PRESSURE HAD BEEN ADJUSTED TO 30 PSI. THE RIDE WAS BETTTER ON THE 10 MILE TRIP HOME. CHECKING THE TIRE PRESSURE WHEN WE ARIVED HOME SHOWED THEM TO BE INFLATED TO 20 PSI. REINFLATING TO 30 PSI CAUSED THE BONE JARRING RIDE TO REOCCUR. BOTTOM LINE: FORD HAS A SUSPENSION PROBLEM THAT THEIR DEALERS ARE FIXING BY LOWERING TIRE PRESSURE TO 20 PSI. HOW MUCH OF THE FIRESTONE TIRE PROBLEM HAVE THE DEALERS CREATED TRYING TO SOVE CUSTOME RIDE COMPLAINTS?*AK

Related Complaints for the 1999 FORD EXPLORER

Other SUSPENSION:FRONT Complaints

#560462 — April 6, 2001 — THE FIRESTONE WILDERNESS AT (P235/75R15-105S) TIRES ARE CONTINUALLY IN NEED OF AIR, ONCE OR TWICE A WEEK, THE FRONT E...

#882571 — March 9, 2001 — VEHICLE PULLED TO RIGHT AT ANY SPEED. DEALER NOTIFIED, AND WAS UNABLE TO FIND A SOLUTION. *AK *SLC

#879441 — January 31, 2001 — WHILE TRAVELING NOTICED THAT FRONT WHEEL MADE LOUD NOISE. DEALER HAS BEEN CONTACED. PLEASE PROVIDE FURTHER INFORMATI...

#557993 — January 29, 2001 — THE LEFT SIDE FRONT TIRE HAVE BEEN REPLACED 3 TIMES DUE TO EXCESSIVE WEAR, THE RIGHT SIDE FRONT TIRE HAS BEEN REPLACE...

#557993 — January 23, 2001 — THE LEFT SIDE FRONT TIRE HAVE BEEN REPLACED 3 TIMES DUE TO EXCESSIVE WEAR, THE RIGHT SIDE FRONT TIRE HAS BEEN REPLACE...

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