NHTSA Complaint #730364 — 1991 FORD EXPLORER

WHILE TRAVELING ON THE LOCAL INTERSTATE, THE TREAD ON ONE OF OUR REAR TIRES SEPARATED. THANK GOODNESS IT WAS AT NIGHT AND NOT MUCH TRAFFIC. THIS OCCURRED BEFORE THE RECALL, WE JUST THOUGHT THAT IT WAS A FLUKE ACCIDENT. THE TIRE WAS REPLACED WITH THE SPARE, WHICH IS ALSO FIRESTONE, AND ANOTHER SPARE WAS PURCHASED. NOW, WE ARE HAVING PROBLEMS WITH THE OTHER REAR TIRE -- WE HAVE CALLED OUR LOCAL FIRESTONE DEALER DAILY, BUT THEY HAVE NOT RECEIVED A SHIPMENT FOR RECALL REPLACEMENTS SINCE THE RECALL WAS ISSUED. WE ARE NOT IN THE POSITION TO MAKE A MAJOR PURCHSE OF 4 NEW TIRES, AND FEAR OUR SAFETY. WHAT IN THE WORLD CAN WE DO? PLEASE ADVISE -- I HAVE CONTACTED FIRESTONE, BUT ONLY GET THEIR STANDARD SCRIPTED ANSWERS. I ALSO OBJECT TO THE WAY FIRESTONE IS PLACING THE BLAME OF THEIR FAULTY WORKMANSHIP ONTO THE CUSTOMER AND HOT WEATHER. IF THEIR TIRES CANNOT HOLD UP TO HOT TEXAS SUMMERS, THEN THEY SHOULD NOT BE SELLING THEIR PRODUCT IN TEXAS. THANK YOU FOR ALLOWING ME TO VENT.( DOT NUMBER: )