NHTSA Complaint #727128 — 1994 DODGE INTREPID

PROBLEM OCCURS WHEN SLOWING DOWN TO STOP AT A STOP SIGN, CAR DOWNSHIFTS AND JOLTS THE CAR. WHEN STARTING UP FROM A STOP SIGN STOP, THE CAR LURCHES FORWARD. THIS TRANSMISSION HAS BEEN DOWNSHIFTING AND UP SHIFTING PREMATURELY AND CAUSE A SERIOUS WHIP LASH EFFECT TO DRIVERS AND PASSENGERS. I HAD REPORTED THIS PROBLEM MANY TIMES TO MY DEALER AND THEY COULD NOT (WOULD NOT) FIND THE PROBLEM. THEY HAVE JUST NOW ADMITTED THAT THERE IS A PROBLEM WITH THE TRANSMISSION. I HAD PURCHASED THE EXTENDED 7 YEAR, 70000 MILE WARRANTY PACKAGE. THIS PACKAGE WAS IN EFFECT THE MANY TIMES I COMPLAINED ABOUT THE PROBLEM. NOW THEY TELL ME THE CAR IS OUT OF WARRANTY WITH TOO MANY MILES FOR THEM TO CONSIDER FIXING THE TRANSMISSION. MY ARGUMENT IS THAT I HAD REPORTED THIS PROBLE,M MANY TIMES WHILE IT WAS UNDER THE WARRANTY PACKAGE AND THEY DID NOT FIX IT THEN BECAUSE THEY COULDNN'T FIND THE PROBLEM. THE SAME PROBLEM HAS EXISTED FOR MOST OF THE YEARS THAT I OWNED THIS VEHICLE, AND I HAD COMPLAINED ABOUT THIS PRLOBLEM NUMEROUS TIMES. WHEN I TALKED TO CHRYSLER CUSTOMER RELATION, THEY REFUSE TO FIX THE PROBLEM. *AK