NHTSA Complaint #726664 — 1998 JEEP GRAND CHEROKEE ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

Complaint Details

ODI Number	726664
Vehicle	1998 JEEP GRAND CHEROKEE
Component	ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
Date of Incident	August 2, 2000
Date Filed	August 22, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	IL

Consumer Description

LATEST FAILURE IS THE HEATER BLOWER MOTOR BLOCK CONNECTOR, THIS ITEM SHORTED OUT CAUSING THE SMELL OF BURNING IN THE VEHICLE. AUTOMOTIVE TECHNICIAN AT THE REPAIR FACILITY STATED THAT THEY HAVE SEEN THIS IN OTHER JEEP VEHICLES. HE STATED THE PROBLEM IS THE CONNECTOR GOES FROM A 14GA WIRE ON THE FRONT SIDE(HOT) TO A 12GA WIRE TO THE COMPONENTS OF THE VEHICLE. JEEP HAS STATED THEY CANNOT TELL IF THE SHORT IS A MANUFACTURE RELATED PROBLEM, AND COMMENTS BY SERVICE MANAGERS LEAD ME TO BELIEVE THEY LEAN TOWARD IT BEING A CUSTOMER PROBLEM. CUSTOMER/TECHNICAN ASSISTANCE AT THE CORPRATE LEVEL WILL NOT EVEN INVESTIGATE/INSPECT UNLESS THERE IS A FLAME NOTED, SEEMS A LITTLE LATE TO ME!

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