NHTSA Complaint #726259 — 2000 TOYOTA SIENNA

I TOOK MY NEW VAN 6 TIMES TO 2 DEALERS TO GET THE PROBLEM FIXED BUT THEY COULD NOT. I FILED A CASE WITH TOYOTA'S ARBITRATION PROGRAM NCDS (CASE#1200092) DECLARING MY VEHICLE AS A LEMON AND ASKING TOYOTA TO REPURCHASE THE VEHICLE. NCDS DENIED MY REQUEST ON ABSURD GROUNDS. TOYOTA CLAIMED IN DEFENSE THAT THE VEHICLE IS SAFE TO DRIVE CONTRADICTING THE OWNER'S MANNUAL ITSELF. THE MANUAL WARNS OWNER NOT TO DRIVE THE VEHICLE UNDER THE CONDITIONS MY VEHICLE WAS IN TO PREVENT PERSONAL INJURY AND DAMAGE TO THE VEHICLE. AFTER GETTING FRUSTRATED WITH NCDS AND MY NEW $30,000 VAN OUT OF SERVICE FOR MORE THAN 3 MONTHS, I FINALLY HAD A THIRD DEALER FIX THE PROBLEM. AMERICAN CONSUMERS DO NOT HAVE TO COMPROMISE SAFETY AND UNDERGO SUCH A PAIN FOR MANUFACTURER'S OR DEALERS' MISTAKES. NO SAFETY DEFECT LISTED IN SUMMARY. *AK