NHTSA Complaint #725987 — 1998 FORD CONTOUR

HAVE HAD 5 RECALLS SINCE BUYING THE CAR. ALSO, HAVE HAD TO HAVE THE WATER PUMP CHANGED. THE PROBLEM IS TRYING TO GET THE RECALLS DONE. I HAD TAKEN THE CAR IN PREVIOUSLY ONLY TO BE TOLD THEY DIDN'T HAVE THE PARTS AND HAD TO RESCHEDULE. THE LAST TWO RECALLS I STRESSED THE IMPORTANCE OF GETTING THESE DONE WHEN SCHEDULE. THE AIR BAG AND THE BRAKES WERE THE LAST TWO. I SCHEDULED THEM FINALLY IN APRIL THIS YEAR. ON SATURDAY AFTERNOON I WENT TO PICK UP MY CAR ONLY TO BE TOLD THEY DID NOT HAVE THE PARTS. I EXPRESSED AGAIN HOW HARD IT WAS FOR ME TO COME IN BECAUSE I WORK 5-6 DAYS A WEEK. AGAIN I RESCHEDULED FOR JULY. I CALLED AND MADE AN APPOINTMENT VERIFIED THE PARTS WERE THERE. I BROUGHT THE CAR IN. AGAIN LATE SATURDAY AFTERNOON WENT TO PICK UP THE CAR ONLY TO BE TOLD AGAIN THEY DID NOT HAVE PARTS. IT SEEMS TO BE THESE RECALLS ARE NOT THAT IMPORTANT. I ALSO ASKED WHY MY BRAKES SCRUBBED WHEN I STOPPED, THEY COMMENT WAS WE COULDN'T GET IT TOO. MY POINT IS IT I DO NOT BELIEVE THE FORD PLACE CARES ONE WAY OR THE OTHER WHAT HAPPENS TO ME OR MY CAR.