NHTSA Complaint #722762 — 1999 FORD EXPEDITION

WHEELS:LUGS/NUTS/BOLTS/STUDS issue reported to NHTSA

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Complaint Details

ODI Number	722762
Vehicle	1999 FORD EXPEDITION
Component	WHEELS:LUGS/NUTS/BOLTS/STUDS
Date of Incident	March 30, 2000
Date Filed	May 19, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	AZ

Consumer Description

THIS VEHICLE HAS BEEN BACK TO DEALERSHIP SEVEN TIMES SINCE PURCHASE FOR WARRANTY SERVICE PROBLEMS AND RECALLS. IN MAY OF 99 THERE WAS A RECALL ON THE WHEEL LUGS: NUTS. IN SEPTEMBER 99, NOVEMBER 99, AND MARCH 2000 IT WAS IN FOR WINDSHIELD WIPER PROBLEMS; MOULDING REPLACEMENT; TWICE FOR FRONT END ALIGNMENTS (STEERS TO RIGHT); AND TRAILER HITCH RECALL. THE CONSTANT SMELLL OF BURNING OIL HAS JUST BEEN DIAGNOSED ON LATEST VISIT TO DEALERSHIP 5/15/00 AS NEEDING A NEW CYLINDER HEAD. VEHICLE HAS BEEN IN ON THREE OTHER OCCASIONS FOR THIS SAME PROBLEM, BUT THEY COULD NEVER FIND IT. NOW PARTS ARE ON ORDER---WILL TAKE 3-4 DAYS TO OBTAIN PARTS BEFORE THEY CAN REPAIR IT. REGARDING THE "WINDNOISE" DEALER SAYS ITS "NORMAL" YET SERVICE BULLETINS HAVE BEEN ISSUED ON THIS PROBLEM (996780 & TSB 99-6-5). IN NOVEMBER OF 1999, THE LEFT "TIE ROD" BROKE OFF WHILE WE WERE IN PHOENIX. A PHOENIX DEALERSHIP DID A SAME DAY REPAIR FOR US. *AK

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