NHTSA Complaint #721527 — 1997 FORD EXPEDITION

THE FIRST TIME WE TOOK THE EXPEDITION ON THE ROAD, 180 MILES INTO THE TRIP WE PULLED INTO A GAS STATION AND NOTICED LIQUID ON THE GROUND BY THE FRONT AXLE AND FOUND IT HAD PUMPED APP. 1/2 OF THE FRONT AXLES GREASE OUT. I CONTACTED THE COMPANY AND THEY HAVE A TECHNICAL BULLETIN OUT ABOUT THAT AND IT WAS SUPPOSE TO BE FIXED UNDER WARRANTY. THEY SAID SINCE IT WAS NOT FIXED UNDER WARRANTY AND I DID NOT BUY IT FROM A FORD DEALER IT WAS UP TO ME TO FIX IT. I CALLED THE LOCAL FORD DEALER(ROZUM MOTOR CO - 605-996-5614) AND TALKED TO BRIAN PER FORD'S INSTRUCTIONS AND HE TOLD ME IT WOULD COST ME ABOUT $500. IF IT PUMPS OUT ALL THE GREASE WHILE TRAVELLING DOWN THE ROAD WHAT HAPPENS IF IT RUINS THE FRONT AXLE OR EVEN WORSE WOULD LOCK UP? I DON'T SEE HOW THEY CAN HAVE A DESIGN PROBLEM AND TELL ME I HAVE TO FIX IT ESPECIALLY WHEN THEY ADMIT THEY KNOW OF THE PROBLEM! THEY SAY IT ONLY HAPPENS IN ABOUT 1 OUT OF A 1000 VEHICLES THEN WHY DON'T THEY FIX THOSE THAT SPEW GREASE OUT INADVERTENTLY AS THEY SAY. *AK