NHTSA Complaint #721422 — 1995 NISSAN QUEST

MY 1995 NISSAN QUEST STOPPED SUDDENLY ON APRIL 7, 2000 APPROX. 4:30 PM DURING RUSH HOUR TRAFFIC IN WASH DC ON PENN. AND BRANCH AVE. I HAD NO WARNING SIGNS NOR ANY KNOWN PROBLEMS WITH MY CAR. I CALLED FOR A TOW TRUCK THAT TOWED MY CAR TO WARDS IN HILLCREST HEIGHTS, MD. NISSAN CLOSES EARLY WITH NO WEEKEND SUPPORT AND I NEEDED MY CAR SERVICED IMMEDIATELY. WARDS CHECKED MY CAR AND FIND THAT MY "TIMING BELT" HAD BROKEN. I INFORMED WARDS NOT TO FIX IT BECAUSE I HAD MY "TIMING BELT" CHANGED 10 MONTHS AGO (06/10/99) AND NISSAN SHOULD BE HELD RESPONSIBLE FOR FIXING IT. I ARRANGED TOWING AGAIN (AT MY EXPENSE) TO HAVE MY CAR TOWED FROM WARDS TO NISSAN. NISSAN CHECKED MY CAR AND INFORMED ME THAT THE "TIMING BELT" HAD BROKEN DUE TO A BROKEN HEAD BOLT THAT HAD FALLEN A BROKE THE TIMING BELT. I HAD PURCHASED AN EXTENDED WARRANTY FROM NISSAN WENT I BOUGHT THE CAR, SO EVERYTHING SHOULD HAVE BEEN COVERED -- IT WASN'T, BECAUSE THE COVERAGE DIDN'T COVER NUTS AND BOLTS. I WAS OUTAGE AND HAD BEEN SOLD A PRODUCE THAT I COULDN'T USE AND UNDER FALSE PRETENSE. NISSAN SERVICE MANGER (LARRY)AT PASSPORT NISSAN EXPLAINED TO MY HUSBAND AND I MY CAR HAD AN ENGINE THE SAME AS THE NISSAN MAXIMA; AND HE HAS SEEN THE MOTOR ON THESE CARS DO THE SAME AS MIND WHEN THE REACH APPROX 75,000 MILES. SINCE, THIS SERVICE MANAGER IS AWARE OF THIS PROBLEM WHY WASN'T I NOTIFIED OF THIS PROBLEM. I HAVE KEPT UP THE SERVICE MAINTENANCE AGREEMENT FOR THIS CAR AND SHOULD HAVE ENCOUNTERED THE PROBLEMS I HAD. IT COSTED MY $1697.00 TO GET THIS FIX AND I JUST PAID THEM $657.00 IN JUNE. I WOULD LIKE AN INVESTIGATION ON THIS MATTER.