NHTSA Complaint #720209 — 2000 DODGE RAM 1500

(1) TIRE PRESSURE - UNABLE TO ATTAIN A SERVICE TICKET (2) REPLACE FRONT TIRE - FAULTY SIDE WALL - UNABLE TO ATTAIN A SERVICE TICKET (3) CHECK ALIGNMENT, STEERING WHEEL OFF CENTER. UNKNOWN AS TO WHAT WAS DONE - DID GET A SERVICE TICKET. FOR SOME REASON THEY WHERE LOOKING FOR TIRE SHIMMY AT ABOUT 30 MPH. AT A LATER DATE I WAS DISCUSSING THIS SHIMMY REPAIR WITH SERVICE TECH RON JACOBS. HE INFORMED ME THAT HE DID THAT SERVICE TICKET, AND HE COULD NOT FIND A SHIMMY PROBLEM WHILE ROAD TESTING THE TRUCK, BUT DID NOTICE THAT THE STEERING WAS OFF. (4) I CALLED RON THOMSON (OWNER OF THOMPSON DODGE) TO TALK ABOUT WHAT WAS GOING ON AND EXPLAINED THE PROBLEM IN DETAIL. I TOOK THE TRUCK BACK IN FOR SERVICE ONCE AGAIN AND PICKED IT UP LATER THAT EVENING. I SPOKE TO RON JACOBS ABOUT THE REPAIR AND I WAS ASSURED THAT THE TRUCK WAS THOROUGHLY LOOKED OVER AND THAT AN ALIGNMENT WAS PERFORMED. WHILE DRIVING THE TRUCK HOME I IMMEDIATELY NOTICED THAT THE PROBLEM WAS WORSE THAN BEFORE. I PLACED A CALL TO YOUR CUSTOMER CENTER THE NEXT DAY TO SEE IF I COULD TAKE THE VEHICLE TO ANOTHER DEALER FOR SERVICE ON THIS SAME PROBLEM, AND I WAS INFORMED THAT I COULD SEEK SERVICE AT ANOTHER DEALER.(5)I MADE AN APPOINTMENT AT TIMONIUM DODGE LOCATED AT 10300 YORK RD, COCKEYSVILLE, MD 21030. I DROPPED TRUCK OFF IN THE MORNING AND PICKED IT UP AT NOON. A FRONT END ALIGNMENT WAS PERFORMED AND UPON DRIVING THE TRUCK HOME I DID NOTICE SLIGHT IMPROVEMENT. AS TIME PROGRESSED THE STEERING PROBLEM CAME BACK.(6) I TOOK IT TO TIMONIUM DODGE AGAIN FOR THE SAME PROBLEM AND THAT THE TIRES WERE STARTING TO SHOW UNUSUAL WEAR. AGAIN, THE TRUCK WAS REALIGNED. IT WAS NOTED ON SERVICE TICKET THAT (TOE OUT SLIGHTLY ROAD TEST - STILL PULLS SLIGHTLY - CROSS ROTATE FRONT TIRES - ROAD TEST. AND OF COURSE, DRIVING HOME WITH THE SAME PROBLEM SLIGHTLY IMPROVED AT THIS TIME. *AK