NHTSA Complaint #719192 — 1996 FORD WINDSTAR

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE issue reported to NHTSA

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Complaint Details

ODI Number	719192
Vehicle	1996 FORD WINDSTAR
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date of Incident	February 1, 2000
Date Filed	February 24, 2000
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	PA

Consumer Description

I REPORTED ENGINE HESITATION DURING ACCELERATION TO FORD (DEALER)ON NUMEROUS OCCASIONS. THEY ALWAYS CLAIMED THAT THEY COULD NOT DUPLICATE THE PROBLEM. I REPORTED ROUGH RUNNING ENGINE WHEN STARTING, WHICH THEY SAID THEY COULD NOT DUPLICATE. I SERVICED THE VEHICLE FREQUENTLY TO KEEP ALL SYSTEMS FUNCTIONING WELL. NOW, THAT THE GASKETS HAVE FAILED, THE DEALER TELLS ME THAT THE HESITATION AND ROUGH RUNNING ARE SYMPTOMS OF HEAD GASKET FAILURE. OF COURSE, NOW I'M OUT OF WARRANTY. SO FORD HAS OFFERED TO REPAIR BOTH FAILED GASKETS AND ALL RELATED REPAIRS AND TO EXTEND MY DRIVETRAIN WARRANTY TO 75K MILES IF I PAY $495.00. I HAVE REFUSED. MY CAR SITS UNUSABLE IN MY DRIVEWAY. *AK

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