NHTSA Complaint #718397 — 1999 SUBARU OUTBACK

THERE WAS DIFFICULTY DOWNSHIFTING WHEN THE CAR WAS NEW. I THOUGHT IT WAS JUST TIGHT. IN MAY, 1999, AFTER EXTENSIVE CLUTCH USE ON A TRIP TO SAN FRANCISCO, WHILE DRIVING ON THE FREEWAY, THE CAR WOULD NOT SHIFT FROM 4TH TO 5TH OR 5TH TO 4TH. IT SEEMED TO BE OK LATER. WITHIN A COUPLE WEEKS WE NOTICED A TERRIBLE BURNING SMELL FROM STARTING ON A HILL AND EXTENSIVE CLUTCH SLIPPAGE. THE CLUTCH WAS EVENTUALLY REPLACED IN AUGUST, 1999, BUT THE NEW CLUTCH SHOWED THE SAME PROBLEMS. THE DIFFICULTY IN SHIFTING HAS GOTTEN WORSE AND MY SON WAS ALMOST IN AN ACCIDENT WHEN HE NEEDED TO DOWNSHIFT FROM THIRD TO SECOND TO CHANGE LANES IN BAD FREEWAY TRAFFIC. HE HAD BEEN USING THE CLUCH A LOT, BECAUSE IT WAS STOP AND GO TRAFFIC. THE PROBLEM OF BEING UNABLE TO CHANGE GEARS HAS BEEN GETTING WORSE AND IS VERY SCARY. THE CLUTCH CONTINUES TO SLIP AND BURN. WE HAVE BEEN ATTEMPTING TO GET SUBARU TO BUY BACK THE CAR WITH NO SUCCESS. *AK