NHTSA Complaint #714933 — 1997 HONDA CIVIC UNKNOWN OR OTHER

Complaint Details

ODI Number	714933
Vehicle	1997 HONDA CIVIC
Component	UNKNOWN OR OTHER
Date of Incident	November 15, 1999
Date Filed	November 18, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

HANSEL HONDA STATED TWO MONTHS AGO WHEN WE HAD THE ENGINE CHECK LIGHT PROBLEM, THAT IT WAS A FAULTY ENGINE MODULE. THE CAR HAS HAD TWO START PROBLEMS FOR WHICH HANSEL HONDA STATED IT MAY BE DUE TO THE MODULE BUT WAS STILL BACK ORDERED. WITH THE SECOND START PROBLEM, ONE OF THE SERVICE STAFF STATED IT MAY BE THE MODULE PROBLEM BUT STATED THEY WERE HAVING PROBLEMS GETTING THE PART. THE OTHER SERVICE PERSON THAT VERY SAME DAY, STATED IT PROBABLY WASN'T THE MODULE AND THAT THE PART WAS STILL ON BACKORDER DUE TO HIGH INCIDENCE AND REQUESTS OTHER THAN HANSEL HONDA FOR REPLACEMENT MODULE FOR THE DEFECTIVE PART. HE STATED THEY COULDN'T GUARANTEE WHETHER THE PROBLEMS WITH THE ENGINE STARTING WAS DUE TO THE MODULE OR NOT, BUT THAT THE CAR WAS SAFE TO DRIVE FOR NOW. HANSEL HONDA STATED THE MANUFACTURER WAS A PROBLEM NOT THEM AND STILL COULDN'T DETERMINE WHEN THE PART WOULD BE AVAILABLE. I ASKED THEM IF SO MANY HONDAS HAD BEEN REPORTED TO THE DEALERS, WHY THEY HAVEN'T BEEN RECALLED. HE SAID HE DIDN'T KNOW. AS MENTIONED EARLIER, IT HAS BEEN 2 MONTHS SINCE THE PART WAS INITIALLY ORDERED. *AK

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