NHTSA Complaint #725027 — 1997 HONDA CIVIC

SCOTT HONDA MAILED A POST CARD TO MY HOME IN FEB 2OOO FOR CAR RECALL. UPON CALLING HOINDA THE LEASE AGENT PUT ME ON HOLD AND SPOKE TO THE SERVICE DEPT. SHE THEN PROCEEDED TO SAY THAT I WOULD NOT HAVE ENGINE PROBLEMS UNTIL MY CAR REACHED BETWEN 60,000-70,000 MILES. SHE STATED THAT THE ENGINE WOULD RUMBLE AND THE ENGINE LIGHT WOUDL COME ON DUE TO FAULTY WIRING,ETC. I EXPALINED THAT MY CAR WAS SERVICE AND THE ENGINE LIHGT CAME ON DURING MY INSPECTION AND THAT I SPENT 450.00 ON GETTING MY CAR REWIRED ETC.. SHE EXPLAINED THAT THERE WAS SOMETHING ELSE WIHT THE CAR AND IT WOULD OCCUR AT A HIGHER MILAGE AND TO BRING MY CAR IN. I ASKED HER WAHT TO DUE IN CASE I DON'T EXPERIENCE PROBLEMS OR IF I LOST MY RECALL POSTCARD . SHE STATED THAT IT WAS NO PROBLEM AND TO CALL THE DEALERSHIP MGR. AND THAT HE WOULD HONOR THE SITUATION AND GIVE ME A NEW POSTCARD.. UPON MY ENIGINE LIGHT TURING ON...AND MY CONTACTING HONDA SERIVE THE GENTLEMAN WAS RATHER SCARASTIC AND RUDE AND ACCUSED ME OF NOT TAKING CAR OF MY CAR AS WELL AS STATING THAT HE KNEW OF NO RECALLS FOR A 1997 CIVIC. WOULD SOMEONE BE SO KIND AS TO INVESTIGATE THIS SITUATION?? HONDAS ARE RELIABLE CARS AND THE ENGINE SHOULD NOT HAVE PROBELEMS @ 3 YEARS OLD. IN ADDITION, MY AIR CONDITIONER AND HEATING SYSTEM ONLY LASTED APPROX. 2/12/ YEARS. THERE MUST BE SOMETHING ELECTRONICALLY WRONG WITH THIS MODEL. THANK YOU FOR YOUR ASSISTANCE. SINCERELY, DEIDRE L. ADORE. *AK