NHTSA Complaint #714794 — 1995 CHEVROLET S10

WINDHIELD WIPERS FAILED ON 1/20/99. HAD REPAIRED AT SOUTH COUNTY CHEVROLET, COST $80.84. SUBSEQUENT TO THIS, I RECIEVED IN THE MAIL A RECALL NOTICE FOR THE WIPERS, PLUS NUMEROUS REMINDERS FROM CHEVY CUSTOMER ASSISTANCE. SUBMITTED RECEIPT FOR REIMBUSEMENT, AND THEN THE BACKPEDALLING STARTED: WANTED COPIES OF THE REPAIR NOTICE (PROVIDED). WANTED COPY OF CREDIT CARD STATEMENT SHOWING PAYMENT (PROVIDED BUT UNLAWFUL REQUEST). THEN WANTED COPY OF RECALL NOTICE (PROVIDED). THEN, 15 TO 18 PHONE CALLS REQUESTING MORE OR THE SAME INFORMATION, MOSTLY DOCUMENTS THAT CHEVROLET CCA HAD SENT TO ME. THEN ALICIA HARRIS TOLD MY WIFE WE WEREN'T COVERED UNDER THE RECALL. OFFERED 60% SETTLEMENT, WHICH I REFUSED. CALLED AND CHEVY CCA AGREED TO PAY ENTIRE AMOUNT OF $77.46. THEN SENT CHECK IN AMOUNT OF $46.48. CALLED AGAIN, GOT SAME RUNAROUND. BBB HAS BEEN CONTACTED, VP OF CHEVROLET MOTOR DIVISION HAS BEEN CONTACTED, NOW NHTSA. THE WIPERS FAILED IN THE EXACT MODE AS THE RECALLED UNITS, IF INDEED THIS VEHICLE IS NOT COVERED IN THIS SPECIFIC RECALL, A NEW RECALL SHOULD BE INITIATED. THIS IS A SERIOUS SAFETY PROBLEM, AND CHEVY CCA IS PART OF THE PROBLEM, NOT THE SOLUTION. THEY ARE THE MOST BUREAUCRATIC AND INEPT ORGANIZATION I HAVE EVER DEALT WITH EITHER IN PERSON OR ON THE PHONE. *AK