NHTSA Complaint #714257 — 1997 CHRYSLER CONCORDE

I WAS TRAVELING TO WORK AT 4:30A.M. ON 10/14/99. UPON THE ENTRANCE TO I-696 ( ABOUT 2MILES FROM MY RESIDENCE) THE TEMPERATURE GAGE RAN HIGH AND THE HIGH TEMMP LIGHT CAME ON UPON THE ENTRANCE RAMP. I DROVE APPROX 4 MILES TO MY MOTHERS RESIDENCE WHICH WAS ON THE WAY TO WORK.. AT THAT HOUR I MUST DEPEND AND RELY ON THE SAFETY OF MY VEHICLE. THANK GOODNESS MY MOTHER LIVES ON THE WAY TO MY JOB 55 MILES FROM MY RESIDENCE. WHEN I DROVE IT TO THE DEALERSHIP AT APPROX. 7AM (WHEN THEY OPEN) THE GENTLEMAN BEHIND THE COUNTER SAID IT PROBABLY WASN'T A HOSE, ( WHICH I THOUGHT BECAUSE OF THE COOLANT LOSS AND OVER HEATING) BUT INSTEAD A WATER PUMP BECAUSE IT IS SO COMMON IN THAT MAKE OF VEHICLE. THIS DISTURBS ME BECAUSE IF HE KNEW IMMEDIATELY WHAT IT WAS BECAUSE OF SO MANY REPAIRS WHY NOT A RECALL ON THE PART? $:30 AM IS A SCARRY TIME TO BREAK DOWN ON A MAJOR HIGHWAY. I PAID FOR THE REPAIRS BECAUSE I NEED MY VEHICLE FOR TRANSPORTATION TO AND FROM WORK. IT WAS 197.60 FOR LABOR, 1.60 FOR A SEAL, 11.60 FOR COOLANT, AND 94.50 FOR THE PUMP,15.00 MISC CHARGE, AND 7.36 IN TAX TOTAL WAS 327.66. I DO HAVE THE PART AND THE RECEIPT OF THE BILL IF YOU NEED IT . I DID NOT RECEIVE MY CAR BACK UNTILL 6PM I WAS TOLD IT TOOK SO LONG BECAUSE I DIDN'T HAVE AN APPOINTMENT. I WISH I COULD PLAN AND MAKE APPOINTMENTS FOR EMERGENCIES.