NHTSA Complaint #714201 — 1998 DODGE GRAND CARAVAN

ELECTRICAL SYSTEM:IGNITION issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	714201
Vehicle	1998 DODGE GRAND CARAVAN
Component	ELECTRICAL SYSTEM:IGNITION
Date of Incident	October 28, 1999
Date Filed	November 2, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CO

Consumer Description

WE COULD INSERT THE KEY INTO THE IGNITION BUT IT WOULD NOT TURN THE IGNITION SWITCH. THSI HAPPENED MANY TIMES BEFORE 10/28, BUT WE WERE ALWAYS ABLE TO GET IT STARTED LATER. THIS TIME WE COULD NOT. I CONTACTED DEALER IN COLORADO, WHERE WE NOW LIVE, AND THEY SUGGESTED THAT WE BRING IN THE CAR. THEY LOOKED IT OVER ON 11/1/99 AND SAID THAT THE IGNITION, CYLINDER LOCK NEEDED TO BE REPAIRED. I ASKED WHY THIS FAILED AND THEY COULD NOT GIVE ANY REASON OTHER THAN IT WAS NO GOOD. I DO NOT FEEL THAT AT ONLY 39000 MILES THIS MAJOR PIECE SHOULD HAVE FAILED, THEY AGREED BUT SAID THERE WAS NOTHING THEY COULD DO. DEALER WAS: CHEERY CREEK DODGE, 2727 S. HAVANA ST. DENVER, CO 80014, 303-751-1104. WHAT WAS STRANGE WAS THE BATTERY DIED AT SAME TIME, COULD HAVE BEEN RELATED, DO NOT KNOW. TOTAL COST OF REPAIRS WAS $322.

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