NHTSA Complaint #712867 — 1999 FORD EXPLORER

ENGINE AND ENGINE COOLING:ENGINE:GASOLINE issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	712867
Vehicle	1999 FORD EXPLORER
Component	ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
Date Filed	October 5, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OH

Consumer Description

ENGINE NOISE NOTICED ON SECOND DAY OF OWNERSHIP. NOISE HAPPENS WHEN ACCELERATING FROM A STOP OR LOW SPEED. ALSO, A METAL FLAPPING SOUND COMING FROM UNDER THE HOOD WHEN DRIVING AT HIGH SPEEDS. DEALER HAS BEEN CONTACTED. MY EXPLORER HAS BEEN IN THE SHOP 3 TIMES FOR THIS PROBLEM. THE FIRST TIME THEY HA IT OVERNIGHT AND SAID THAT THEY DIDN'T HEAR THE NOISE. THE SECOND TIME FORD ISSUED A SERVICE BULLETIN AND WE WERE CALLED BY THE DEALER TO BRING IT IN AGAIN. THIS TIME THEY SAID THEY HEARD THE NOISE AND WERE GOING TO COME UP WITH A FIX OR REPLACE THE ENGINE, AND THEY WOULD NOTIFY ME WITHIN 90 DAYS AS TO WHAT THEY WERE GOING TO DO. I HAD TO CALL THE DEALER IN 90 DAYS AND THEY SAID FORD WILL NOT FIX THE PROBLEM BECAUSE IT WILL NOT AFFECT THE LONGEVITY OR PERFORMANCE OF THE ENGINE. IS THERE ANY INFORMATION ON THIS. PLEASE ADVISE

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