NHTSA Complaint #711888 — 1997 FORD TAURUS

POWER TRAIN:AUTOMATIC TRANSMISSION issue reported to NHTSA

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Complaint Details

ODI Number	711888
Vehicle	1997 FORD TAURUS
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	September 4, 1999
Date Filed	September 23, 1999
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	PA

Consumer Description

"SERVICE ENGINE SOON" LIGHT CAME ON WHILE DRIVING, HAD A MECHANIC RUN COMPUTER DIAGNOSTICS, CODES P0734 & P0761 READ ON TWO DIFFERENT OCCASIONS. MECHANIC TOOK A CLOSER LOOK AT THE TRANSMISSION AND SAID IT DID NOT HAVE 4TH GEAR AND RECOMMENDED IT BE REBUILT. I HAD CONTACTED 2 FORD DEALERS BEFORE I KNEW THAT IT WAS A MAJOR TRANSMISSION PROBLEM AND THEY SAID THAT NOTHING WOULD BE COVERED BECAUSE I WAS OUT OF WARRANTY BY 1,000 MILES. I THINK THAT THERE IS A MANUFACTURING DEFECT IN THE TRANSMISSION. I CONTACTED JASPORS THE MANUFACTURER OF TRANSMISSIONS AND IT IS A KNOWN PROBLEM THAT A CLIP OR SELONOID IS BREAKING AND THEY HAVE DONE 6 UPDATES TO THIS PARTICULAR TRANSMISSION. A TRANSMISSION EXPERT SAID THAT THE TRANSMISSION NEEDS TO BE COMPELETLY REBUILT. I HAD NO KNOWLEDGE THAT ANYTHING WAS WRONG WITH THE CAR UNTIL SOMETHING TRIGGERED THE ENGINE LIGHT. ONE DEALER OFFERED MY TO SELL ME THE EXTENDED WARRANTY AND THE THEY WOULD COVER IT. I HAVE CONTINUED TO DRIVE THE CAR WHICH IS OPERATING AS IT ALWAYS HAS AND TRYING TO DETERMINE THE BEST COURSE OF ACTION.

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