NHTSA Complaint #709233 — 1993 FORD EXPLORER

THE VEHICLE HAS A SEVERE VIBRATION/SHAKING PROBLEM WITH THE FRONT SUSPENSION. I HAVE HAD IT CHECKED WITH NO PROBLEMS ACCORDING TO MY LOCAL DEALER IN BLACKFOOT, ID. THE TIRES ARE BRAND NEW AND THEY ARE BALANCED PROPERLY. FORD HAS REFUSED TO FIX THIS PROBLEM SINCE THE WARRANTY HAS EXPIRED. I WROTE THEM A LETTER EXPLAINING THAT IT IS A SAFETY ISSUE AND NOT A WARRANTY ISSUE BUT THEY BLEW IT OFF AS AN EXPIRED WARRANTY ISSUE. FORD HAS ADMITTED TO THE DEFECT THROUGH PUBLISHING OF A TSB # 96-4-15. IT RESOLVES A VIBRATION/SHAKING PROBLEM WITH MY MODEL AT VARIOUS SPEEDS OF WHICH MY PROBLEM EXISTS AT 60-75 MPH. IT VIOLENTLY SHAKES THE FRONT END TO MAKE IT DIFFICULT TO BRAKE HEAVILY AND MAINTAIN CONTROL ON ALL ROAD SURFACES. THE FIX IS A NEWLY REDESIGNED LEFT AND RIGHT ENGINE MOUNT AND AN ADDITION OF A LATERAL SHOCK ABSORBER INSTALLED IN THE REAR OF THE TRUCK. I WANTED THEM TO FIX IT AS A SAFETY RECALL BUT THEY REFUSED. I'M CURRENTLY TAKING OTHER ACTIONS SUCH AS REPORTING THIS PROBLEM THROUGH YOUR SITE. EVIDENTLY, FORD THINKS THEY CAN GET AWAY WITH IT.