NHTSA Complaint #704307 — 1998 FORD TAURUS

STEERING WHEEL VIBRATES AT HIGHWAY SPEED. I ORIGINALLY COMPLAINED OF A BRAKE CHIRP AT 3000 MILES. THE DEALER CUT THE ROTORS AND DRUMS. THE BRAKE CHIRP WENT AWAY BUT EVER SINCE THE STEERING WHEEL HAS VIBRATED AT HIGHWAY SPEEDS. THE DEALER THEN BALANCED THE WHEELS TWICE AND HAD IT DONE TWICE AT OUTSIDE SHOPS. THE DEALER THEN REPLECED THE GENERAL TIRES WITH MICHELINS AND REPLACED THREE OF FOUR RIMS, ALL TO NO AVAIL. THE DEALER THEN CONTACTED FORD WHO SAID THE WAS NO REPAIR AVAILABLE, BUT THEY ARE TRYING, AND HAVE CUSTOMER BE PATIENT. THAT WAS JULY 1998. SINCE THEN THEY HAVE REPLACED A SPRING IN THE STEERING SYSTEM AND CUT THE DRUMS AND ROTORS AGAIN. I STATED TO THE SERVICE ADVISOR I WOULD RATHER HAVE THE DRUMS AND ROTORS REPLACED BECAUSE I FELT TWO CUTS ON A CAR LESS THAN A YEAR OLD WAS TOO MUCH. HE STATED FORD WOULD NOT ALLOW THIS BECAUSE THE ROTORS WERE TOO THICK AND THEY WOULD BILL THE DEALERSHIP IF THEY REPLACED THEM. SINCE I THINK THE ROTORS OR THE DRUMS ARE THE PROBLEM I THEN CALLED