NHTSA Complaint #703304 — 1994 MERCURY VILLAGER

MY VEHICLE JUST LOST POWER AND SHUT DOWN IN THE MIDDLE OF TRAFFIC. I WAS ABLE TO PULL OVER. HOWEVER, THE VAN WOULD NOT RESTART. AFTER THE DEALER HAD THE VAN FOR THREE DAYS, THEY CONCLUDED THE CRANKSHAFT BROKE. NOW THIS MINI-VAN, ALTHOUGH A MERCURY, HAS A NISSAN 3.0 6 CYLINDER ENGINE. IT HAS BEEN SERVICED WITH PROPER OIL CHANGES AND WE HAVE NOT EXPERIENCED ANY PROBLEMS OVER THE 37,000 MILES WE HAVE DRIVEN IT. WHEN WE APPROACHED FORD ABOUT ANY HELP IN REPAIR, THE DOOR WAS SHUT. NO, THEY SAID. A CRANKSHAFT JUST DOESN'T BREAK AT 60,000 MILES ON THIS TYPE OF ENGINE. THIS IS A FAMILY VAN DRIVEN FOR FAMILY PURPOSES. WHEN YOU ARE TALKING A $4000.00 + REPAIR BILL, IT WOULD BE NICE IF SOMEONE ACTED AS IF THEY CARED AND WENT BEYOND A COMPUTER RESPONSE, THAT THIS IS NOT A PROBLEM FORD WILL HELP US WITH. WE PURCHASED THE EXTENDED WARRANTY AND HAD WARRANTY UNTIL 60,000 MILES. WE WERE ONLY 1600 MILES OUT OF WARRANTY. IS THERE ANY WAY TO GET FORD TO RELOOK AT THIS AND SOMEHOW GET SOME HELP? *AK